TaskDesk Support

Get help with your account, tasks, payments, and technical issues.

We aim to reply within one business day for standard requests. See response targets below.

Contact Support

General Support

Account issues, tasks, proposals, reviews, refunds.

Email info@taskdesk.ug
Hours: Mon–Fri, 9:00–17:00 (EAT)
Security Reports

Suspected account compromise, vulnerabilities, fraud.

Email info@taskdesk.ug
We prioritize security incidents. See response targets.
Send us a message
Your name is required.
A valid email is required.
Please select a category.
Please enter at least 10 characters.
Up to 5 files, max 10MB each. Screenshots or short clips help.
A ticket number will be emailed to you.

Service Status

Check real‑time availability and scheduled maintenance on our status page.

/status

Troubleshooting

  1. Use the correct email/username. Reset your password from the sign‑in page.
  2. Check your inbox/spam for the verification or reset link.
  3. If you use 2FA, ensure your device time is accurate and codes are generated for the correct account.
  4. Still stuck? Email info@taskdesk.ug from your registered address.

  • Confirm sufficient balance or card/mobile money limits.
  • Try another method (card, MoMo, bank) if available.
  • Ensure billing address matches your payment method.
  • If you were charged but task didn’t update, contact support with the transaction reference and time.

  • Refresh the page and try a different browser (Chrome/Edge/Firefox).
  • Disable aggressive ad‑blockers or allow taskdesk in extensions.
  • Ensure files meet size/type limits shown in the uploader.
  • Attach browser console logs if the issue persists (see below).

Payments & Payouts Help

All payments should be completed on‑platform. Never send money directly to another user. For failed charges, duplicate charges, or payout delays, include your task ID, milestone ID, and transaction reference.

Identity & Verification (KYC)

Verification helps us keep the marketplace safe and enable payouts. We may request a government ID, selfie match, and proof of address. Data is handled per our Privacy Policy.

Security & Account Safety

FAQs

Clients can fund a milestone and approve once the deliverable meets acceptance criteria. Funds are released to the Freelancer on approval or after a resolution process if a dispute arises.

Refunds are discretionary under the Terms. If no work started and you cancel promptly, or in clear breach, we may refund. See Terms §12.

Ownership of Deliverables transfers to the Client upon full payment, excluding pre‑existing Freelancer Tools (licensed as needed). See Terms §6.

How to File a Great Support Ticket

Including the details below helps us resolve your issue faster:

  1. Summary: one‑line description of the problem.
  2. Steps to reproduce: numbered steps from login to the error.
  3. Expected vs. actual: what you expected to happen vs. what occurred.
  4. Screenshots or video: include timestamps and visible URLs if possible.
  5. Technical details: browser + version, OS, approximate time, task/milestone IDs, transaction ref.
  6. Logs (optional): copy any visible error message. To capture browser console logs, press F12 and copy from the Console tab.

Priority & Response Targets

Priority Example Target First Response Target Resolution
P1 — Critical Platform outage; security incident; payment double‑charge 4 business hours 1 business day (workaround)
P2 — High Account lockout; milestone payout stuck; file uploads failing 8 business hours 2–3 business days
P3 — Normal Minor bugs; UI issues; general questions 1 business day 3–5 business days

Targets are not SLAs unless specified in a paid support plan.

Key Policies

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